Shipping Cost

Your Postage costs will vary according to the weight and selected method of delivery. The Greg Chappell Cricket Centre works closely with Australia Post to provide the most cost effective and accurate postage prices. If a combination of items goes above the capped weight (22kg Domestic, 20kg International) you will be contacted by our Customer Service team and quoted a price.

For all ground equipment and other marked items, you will be contacted by our Customer Service team for a freight cost. Please see product descriptions for more information.

DOMESTIC POST PRICE GUIDE

DOMESTIC EXPRESS POST PRICE GUIDE

International Order Price and Delivery

Please note: Due to contractual restrictions, we are unable to send Asics products overseas.

Taxes, Duty, Customs: The GCCC takes no responsibility for Taxes, Duty and Customs charges that may be incurred upon arrival of your order at destination country. Please be aware that these additional charges may apply to your order.

Greg Chappell Cricket Centre holds no responsibility for incorrectly provided addresses; please double check you have provided the correct address prior to finalizing your order.

USA Cricketers: Yes, we are shipping to the USA! If you can't see the option for 'Shipping' in your checkout, please email us with the items you wish to order and we can send you a quote for final confirmation and payment.
Please note, your order may be subject to additional import duty costs due to the recent changes in U.S. tariff and import regulations.

PRODUCT WEIGHT GUIDE 

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods. If you would like a more accurate total, please call us on 1800 469 928. Weights are shown for individual items not as a combined total.

Please see the Australia post Express network to find out whether your area is included:

http://auspost.com.au/parcels-mail/delivery-areas.html?ilink=mm-delivery-areas-1

Delivery Times & Order Delays

The Greg Chappell Cricket Centre will process your order within 1 business day of your payment being processed.  However, your order may be delayed for the following reasons:

• Stock availability
• Store Hours/Closures
• Incorrect Address provided
• Postal Delays E.g. Bad weather
• Payment has not been accepted (Check for confirmation email)
• Personal details may need to be confirmed for fraud prevention
• Your order may be coming from different locations and could be under different delivery times.

Standard Post times

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

Express Post times

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

Split Deliveries

The Greg Chappell Cricket Centre will always attempt to deliver your goods from a single location, however, we may need to source goods from multiple locations to finalise the order and have it delivered in the most time efficient manner. Your goods may arrive on different days and possibly via different carriers.

Track My Order

If you have provided a correct and current email address, you will receive your tracking information via email once it has been dispatched. If you have not received your tracking information, check your junk folder before contacting us at: enquire@cricketcentre.com.au with your order number in the subject field.

If you have your tracking number; click this link to get an update: https://auspost.com.au/parcels-mail/track.html#/track

We recommend checking tracking after 8pm on the day (next business day for weekends) you receive this email.

Click & Collect

The Greg Chappell Cricket Centre will always attempt to process your order as soon as possible. We ask that you wait to be contacted by GCCC to confirm your order before proceeding to collect instore.

Stock availability in your chosen pickup location may affect processing times or collection times for your order. GCCC will advise you of any delays & notify when your order is ready for collection.

Orders will be held for 30 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled, and a refund processed.

Further Information

If you are unable to find what you are looking, please feel free to contact us enquire@cricketcentre.com.au or call us on 1800 469 928

GCCC Warranty & Consumer Guarantees

At the Greg Chappell Cricket Centre (GCCC), we stand behind the quality of the gear we sell. We want you to love your equipment, but we know that sometimes things don’t go exactly to plan on the field.

Whether an item doesn't fit quite right or a piece of gear hasn't performed the way it should, we are committed to finding a fair and fast solution under the Australian Consumer Law (ACL).

Cricket Bats - Check out our Cricket Bat Warranty Information Guide Here

General Equipment Warranties (Protective Gear, Shoes, Bags & Accessories)

All protective gear (pads, gloves, helmets), footwear, and bags sold by GCCC come with a standard manufacturer’s warranty against structural defects and faults.

 Due to Health & Safety precautions we will not accept any returns on personal undergarments (such as briefs, trunks & jocktraps), protectors or socks.

All other products not listed, and any products out of this warranty period, will be assessed by the GCCC and the manufacturer on a goodwill basis.

General Warranties - What is Covered vs. What is Not

✅ What IS Covered

A warranty claim is valid if a product fails due to a manufacturing defect under normal playing conditions. Examples include:

Split seams or unraveling stitching on bags, shoe tongues, gloves or pads shortly after purchase.

Splitting or separation of a shoe sole from the upper (not caused by dragging).

Broken buckles, straps, or zippers under normal usage.

❌ What IS NOT Covered

Cricket is a high-impact sport, and gear is subjected to extreme force. The warranty does not cover:

Normal Wear & Tear: Fraying fabric, scuff marks, or gradual cosmetic degradation from regular use.

Spike/Stud Damage: Damage to the upper shoe mesh or leather caused by a player accidentally catching their own footwear with their spikes.

Improper Care: Mold or rotting caused by storing wet gear in a closed bag, or heat damage from leaving equipment in a hot car boot.

Misuse: Using equipment for purposes other than cricket, or modification of the product.

🛠️ The Assessment & Remedy Process

Because we partner with the world’s leading cricket brands, we work directly with manufacturers to assess specialized gear.

The Assessment: When you lodge a claim, our team (and sometimes the manufacturer) will inspect the item. This process typically takes 5 to 10 business days.

The Result: If the item has a major failure, you are entitled to a choice of a replacement or a full refund. If the failure is minor, we will happily repair the item or replace it within a reasonable timeframe.

📋 How to Make a Claim

We want to make this as painless as possible. Please follow these steps to get sorted:

Step 1: Get in Touch

Before sending or bringing your gear back to us, contact our Customer Service team to discuss the issue.

📞 Free Call: 1800 HOWZAT (1800 469 928)

✉️ Email: enquire@cricketcentre.com.au

OR fill in a GCCC Returns Form and our Customer Service team will review and advise of next steps.

Step 2: Provide Proof of Purchase

To process any warranty claim, you must supply a valid proof of purchase. This includes your original register receipt, an online order confirmation email, or a bank statement showing the transaction.
And if you have a GCCC Account, we can easily locate this in your purchase history!

Step 3: Present the Goods

Following instructions from our team, you can either bring the item into your local GCCC store or securely mail it back to one of our stores for a professional assessment.

Please Note: For Custom Made items - eg custom-built bats (such as the Gray-Nicolls Custom Builder & SCC Custom Bats), Custom Clothing, Custom Helmets or any other "special order item" please note that change-of-mind returns are not accepted due to the personalised nature of the product. However, they remain fully covered by the manufacturing warranty.

Need Immediate Help?

If you have any questions about a piece of gear or a pending return, give our team a call.

📞 Call: 1800 HOWZAT (1800 469 928)

✉️ Email: enquire@cricketcentre.com.au

⏰ Customer Service Hours: Monday - Friday, 9:00 AM – 5:00 PM (AEDT during summer)