Gray-Nicolls Custom Bat Builder

Willow Quality

Length of Blade and Handle

Handle Type

Bat Weight

Bat Profile

Bat Stickers

*If you have any additional requests you can leave in the order comments and we will check with the bat maker to see if it can be done!

When creating your custom bat you have the option of selecting between two Willow's:

Players Grade Willow - $1999.99
Premium Grade Willow - $999.99

Please allow up to 6 weeks for creation of your custom bat after the final design has
been approved.

Once the bat is complete, you will be notified by the GCCC and we will ship the bat to you, or you can collect from your local GCCC store – simply make your selection at checkout!

Just bought a brand-new cricket bat and need some help Knocking it in? The Greg Chappell Cricket Centre has you covered!

Check out our range of Knocking in services, that are exclusive to the GCCC, below:

GCCC Knocking In Services:

Ensure your bat is prepared as well as it can be!

After many years of research & development, the GCCC has introduced professional Knocking-In & Playing-In services. Thank you for your customer feedback & desire to have a treatment for your bat that really works & saves you time. Sometimes, the Knocking-In procedure can take well over 10 hours of your time, but let us make it easy for you by selecting one of our preparation services.

1. Match Ready Service (Played-In)
2. Match Ready Service + Toe Protection (Played-In)
3. Knocked In Service (Knocked In)

• Additional charges may apply for cleaning /repairing bats that have been used, pressed, poorly knocked/oiled or damaged.
• Jump the Queue (JTQ) is the same service as the Standard Service, but promises much faster turnaround times are advertised above.
• *Please be aware, there are strictly no returns once the knocking in service is underway or completed.

Warranty Information

GCCC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

Bat Preparation Requirement: You must properly prepare your custom bat before use. This includes Knocking-In and applying Extratec facing & Toe protection. Warranties are unable to be applied if proper preparation of the bat is not undertaken.  

All warranty claims require the bat to be examined by the manufacturer to verify a fault is present. Claims are assessed on a case-by-case basis in accordance with consumer law.  

The Warranty Does Not Cover

Yorker damage to the toe of the bat
Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
GCCC doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly or damage the bats and put pressure on the shoulders causing damage.
Damage resulting by bats being machine prepared (not naturally Played In)
Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
Damage from non-leather or composite balls (including bowling machine balls)
Improper use (including hitting things others than cricket balls – eg stumps)

Returns and Change of Mind

There are no Change of Mind Returns on Gray-Nicolls Custom items. Due to the personalised nature of the product, you must be certain of your specifications before ordering.  

For any profile selections outside the listed options (like scalloping, spine etc.), the master craftsmen use their expert judgement to select what best complements your other selections. This is part of the custom order and not grounds for a return.  

If the bat is deemed to have a manufacturing defect, it is subject to the warranty and returns process described above.

GCCC x GN Customer Bat Builder – T&Cs

These terms and conditions govern the purchase and use of custom cricket bats ordered through the Gray-Nicolls Custom Bat Builder and sold by the Greg Chappell Cricket Centre.

1. Custom Bat Orders and Production

Order Acceptance: All custom bat orders are subject to availability of willow grade and are only considered accepted once full payment has been processed and the final order confirmed.

Customisation Judgement: For custom selections outside of standard options (e.g., specific bat profile elements like scalloping or spine height), Gray-Nicolls' master craftsmen will use their expert judgement to select the specifications that best compliment your other choices.

Production Time: The standard production time for a custom-made bat is typically up to 6 weeks from the date payment is received. This is an estimate and may be subject to change due to unforeseen circumstances or high demand.

2. Pricing and Payment

Willow Grading: The price of the custom bat is dictated by the grade of willow selected (e.g., Premium Grade Willow, Players Grade Willow).

Price is Final: The cost is as displayed at the time of purchase.

3. Returns Policy

Change of Mind Returns

Final Sale: Due to the custom, personalised nature of the product, Change of Mind returns, exchanges, or refunds are not accepted once the custom bat has been made.

Pre-Production Cancellation: You must contact GCCC immediately if you wish to cancel an order. Cancellation will only be possible if production of the bat has not yet commenced.

4. Warranty (12 Months)

All cricket bats sold by GCCC, including Custom Bats, carry a 12-month warranty against damage deemed to be a manufacturing fault and no fault of the consumer, commencing from the date of purchase.

Warranty claims will be assessed by GCCC and the manufacturer in adherence to Australian Consumer Law.

The standard warranty covers issues such as a broken handle, split cleft, or large shoulder cracks caused by a manufacturing defect.

Exclusions from Warranty

The warranty does not cover damage resulting from, but not limited to:

* Inadequate Preparation: Damage that occurs due to a lack of, or improper, knocking-in/playing-in.

* Yorker Damage: Damage to the toe of the bat from miss-hit yorkers.

* Machine Preparation: Damage resulting from bats being machine-prepared (GCCC generally does not recommend machine knocking-in).

* Poor Maintenance: Damage due to lack of a toe guard, over-oiling, or under-oiling.

* Moisture or Heat: Damage due to exposure to wet weather, excessive moisture, or excessive heat (e.g., leaving the bat in a car boot or direct sunlight).

* Improper Use: Damage from non-leather or composite balls (including some bowling machine balls), or hitting objects other than a standard cricket ball (e.g., stumps, ground).

* Natural Cracking: A small amount of cracking is normal for willow and has no impact on the performance of the bat. Cracking is not automatically considered a sign of a faulty bat and often indicates the bat requires further knocking-in.

5. Bat Preparation (Before Use)

Essential Requirement: When you receive your custom bat, you must properly prepare it before use.
Warranty Condition: Warranties and returns will be unable to be applied if the proper preparation of the bat has not been undertaken.

Recommendation: The Greg Chappell Cricket Centre strongly recommends our Knocking in Services to prepare your new bat. You can find out more about those here - Knocking In Services – Greg Chappell Cricket Centre

6. Claims Process

First Contact: In the event of an issue, the purchaser must contact the Greg Chappell Cricket Centre Customer Service team first before returning the item to discuss the issue and obtain the correct procedure.

Assessment: Each claim is assessed on a case-by-case basis. GCCC requires seeing the bat to arrange the correct course of action, which may include repair or replacement in accordance with the warranty and Australian Consumer Law.