Customer Service Details

Greg Chappell Cricket Centre Customer Service: Your Expert Cricket Support

At the Greg Chappell Cricket Centre, we believe that exceptional customer service is just as important as the quality cricket gear we sell. Our dedicated "Kit Crew" are not just sales assistants; they are passionate cricketers themselves, ready to provide expert advice, comprehensive support, and a seamless shopping experience, both online and in-store.

We're committed to helping you find the perfect equipment and ensuring your satisfaction every step of the way. Whether you're a seasoned professional or just starting your cricketing journey, our friendly team is here to assist you with any query or concern.

How Can We Help You?

We offer multiple convenient ways to get in touch with our customer service team:

Phone Support: Speak Directly to a Cricket Expert on 1800 469 928.
For immediate assistance, product recommendations, online order enquiries, or any cricket-related questions, our national customer service hotline is available during business hours.

Live Chat: Got a quick query? You can use our Live Chat function on the website to get instant support during operating hours. Perfect for quick questions, checking stock, or getting immediate guidance while Browse our online catalogue. Look for the chat icon on our website to connect with a member of our team (not a bot!).

Email - Detailed Assistance at Your Convenience: Prefer to put your query in writing? Send us an email, and our team will get back to you with comprehensive answers and solutions. This is ideal for detailed questions, attaching images, or non-urgent enquiries.

In-Store Assistance: Personalised Service Face-to-Face: Visit any of our Greg Chappell Cricket Centre stores across Australia for personalised, face-to-face customer service. Our "Kit Crew" in each location are experts in cricket equipment and can provide:
Hands-on Product Demos
Assistance with Sizing and Fitting
Bat Selection
In-store Bat Services: Arrange for bat knocking-in, grip fitting, and toe guard application.
Returns and Exchanges: Handle returns or exchanges directly

Additional services our team can help you with:

Product Advice. Get personalised recommendations on bats, pads, gloves, helmets, and more.

Order Enquiries. Track your order, modify details, or get updates on your delivery.

Technical Support. Assistance with our website, our GCCC online account, or any technical issues.

Bat Services. Enquire about knocking-in, toe guards, recommendations or bat repairs.

General Cricket Queries. Anything from sizing guides to understanding product features.

Find your nearest Greg Chappell Cricket Centre location and their specific opening hours on our Stores Directory

Our Commitment to You

Expert Knowledge: Our team are genuine cricket enthusiasts with in-depth product knowledge.

Personalised Service: We take the time to understand your needs and offer tailored solutions.

Prompt Responses: We strive to answer your queries quickly and efficiently.

Post-Purchase Support: Our commitment extends beyond the sale, offering support for warranties, returns, and product care.

Your satisfaction is our priority. Contact the Greg Chappell Cricket Centre customer service team today and experience the difference of dedicated cricket specialists!