Shipping Cost

Your Postage costs will vary according to the weight and selected method of delivery. The Greg Chappell Cricket Centre works closely with Australia Post to provide the most cost effective and accurate postage prices. If a combination of items goes above the capped weight (22kg Domestic, 20kg International) you will be contacted by our Customer Service team and quoted a price.

For all ground equipment and other marked items, you will be contacted by our Customer Service team for a freight cost. Please see product descriptions for more information.

DOMESTIC POST PRICE GUIDE

DOMESTIC EXPRESS POST PRICE GUIDE

International Order Price and Delivery

Please note: Due to contractual restrictions, we are unable to send Asics products overseas.

ATTENTION: The GCCC takes no responsibility for Taxes, Duty and Customs charges that may be incurred upon arrival of your order at destination country. Please be aware that these additional charges may apply to your order.

Greg Chappell Cricket Centre holds no responsibility for incorrectly provided addresses, please double check you have provided the correct address prior to finalizing your order.

PRODUCT WEIGHT GUIDE 

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods. If you would like a more accurate total, please call us on 1800 469 928. Weights are shown for individual items not as a combined total.

Please see the Australia post Express network to find out whether your area is included:

http://auspost.com.au/parcels-mail/delivery-areas.html?ilink=mm-delivery-areas-1

Delivery Times & Order Delays

The Greg Chappell Cricket Centre will process your order within 1 business day of your payment being processed.  However, your order may be delayed for the following reasons:

• Stock availability
• Store Hours/Closures
• Incorrect Address provided
• Postal Delays E.g. Bad weather
• Payment has not been accepted (Check for confirmation email)
• Personal details may need to be confirmed for fraud prevention
• Your order may be coming from different locations and could be under different delivery times.

Standard Post times

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

Express Post times

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

Split Deliveries

The Greg Chappell Cricket Centre will always attempt to deliver your goods from a single location, however, we may need to source goods from multiple locations to finalise the order and have it delivered in the most time efficient manner. Your goods may arrive on different days and possibly via different carriers.

PLEASE NOTE: Your postage charge will NOT be affected by a split delivery.

Track My Order

If you have provided a correct and current email address, you will receive your tracking information via email once it has been dispatched. If you have not received your tracking information, check your junk folder before contacting us at: enquire@cricketcentre.com.au with your order number in the subject field.

If you have your tracking number; click this link to get an update: https://auspost.com.au/parcels-mail/track.html#/track

Click & Collect

The Greg Chappell Cricket Centre will always attempt to process your order as soon as possible. We ask that you wait to be contacted by GCCC to confirm your order before proceeding to collect instore.

Stock availability in your chosen pickup location may affect processing times or collection times for your order. GCCC will advise you of any delays & notify when your order is ready for collection.

Orders will be held for 30 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled, and a refund processed.

Further Information

If you are unable to find what you are looking, please feel free to contact us enquire@cricketcentre.com.au or call us on 1800 469 928

WARRANTY INFORMATION

CRICKET BAT WARRANTY & THINGS TO REMEMBER:

• A cricket bat is not going to look new forever & cracks will appear.
• Bats are made of a natural material & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.
• Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect
• Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow etc
• A small amount of cracking is normal & has no impact on the performance of the bat. These can usually be sanded down & have been appearing on bats for centuries
• The lifespan of a bat depends on the amount of use & care taken.
• Added protection such as Extratec & Toe Protection is highly recommended for enhanced longevity
• Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.
• The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will outperform cheaper bats, they may not last as long.

BAT WARRANTY PROCESS:

GCCC needs to see your bat to arrange the correct course of action following a warranty claim. Currently, there is no standard remedy for a claim. Each claim will depend on the circumstances & is taken on a case-to-case basis. A course of action may include a repair, replacement, refund or having the service performed again. GCCC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

THE WARRANTY DOES NOT COVER:

• Yorker damage to the toe of the bat
• Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
• GCCC doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly or damage the bats and put pressure on the shoulders causing damage.
• Damage resulting by bats being machine prepared (not naturally Played In)
• Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
• Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
• Damage from non-leather or composite balls (including bowling machine balls)
• Improper use (including hitting things others than cricket balls – eg stumps)

Cricket Bat Warranty may be voided if the above guidelines are not adhered to. Bats with broken handles, cracks & other minor occurrences within the warranty guidelines will be sent back to the manufacturer for repair. It takes an average of 10-14 working days to assess/repair the occurrence in conjunction with the manufacturer. When making a warranty claim, proof of purchase needs to be supplied to GCCC by the customer (receipt/bank statement).

Please remember that Cricket Bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal & has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in. 

Warranty Return – Other items:

GCCC Knocking In Services:

Ensure your bat is prepared as well as it can be!

After many years of research & development, the GCCC has introduced professional Knocking-In & Playing-In services. Thank you for your customer feedback & desire to have a treatment for your bat that really works & saves you time. Sometimes, the Knocking-In procedure can take well over 10 hours of your time, but let us make it easy for you by selecting one of our preparation services.

1. Match Ready Service (Played-In)
2. Match Ready Service + Toe Protection (Played-In)
3. Knocked In Service (Knocked In)

• Additional charges may apply for cleaning /repairing bats that have been used, pressed, poorly knocked/oiled or damaged.
• Jump the Queue (JTQ) is the same service as the Standard Service, but promises much faster turnaround times are advertised above.
• *Please be aware, there are strictly no returns once the knocking in service is underway or completed.