Shipping Cost

Your Postage costs will vary according to the weight and selected method of delivery. The Greg Chappell Cricket Centre works closely with Australia Post to provide the most cost effective and accurate postage prices. If a combination of items goes above the capped weight (22kg Domestic, 20kg International) you will be contacted by our Customer Service team and quoted a price.

For all ground equipment and other marked items, you will be contacted by our Customer Service team for a freight cost. Please see product descriptions for more information.

DOMESTIC POST PRICE GUIDE

DOMESTIC EXPRESS POST PRICE GUIDE

International Order Price and Delivery

Please note: Due to contractual restrictions, we are unable to send Asics products overseas.

Taxes, Duty, Customs: The GCCC takes no responsibility for Taxes, Duty and Customs charges that may be incurred upon arrival of your order at destination country. Please be aware that these additional charges may apply to your order.

Greg Chappell Cricket Centre holds no responsibility for incorrectly provided addresses; please double check you have provided the correct address prior to finalizing your order.

USA Cricketers: Yes, we are shipping to the USA! If you can't see the option for 'Shipping' in your checkout, please email us with the items you wish to order and we can send you a quote for final confirmation and payment.
Please note, your order may be subject to additional import duty costs due to the recent changes in U.S. tariff and import regulations.

PRODUCT WEIGHT GUIDE 

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods. If you would like a more accurate total, please call us on 1800 469 928. Weights are shown for individual items not as a combined total.

Please see the Australia post Express network to find out whether your area is included:

http://auspost.com.au/parcels-mail/delivery-areas.html?ilink=mm-delivery-areas-1

Delivery Times & Order Delays

The Greg Chappell Cricket Centre will process your order within 1 business day of your payment being processed.  However, your order may be delayed for the following reasons:

• Stock availability
• Store Hours/Closures
• Incorrect Address provided
• Postal Delays E.g. Bad weather
• Payment has not been accepted (Check for confirmation email)
• Personal details may need to be confirmed for fraud prevention
• Your order may be coming from different locations and could be under different delivery times.

Standard Post times

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

Express Post times

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

Split Deliveries

The Greg Chappell Cricket Centre will always attempt to deliver your goods from a single location, however, we may need to source goods from multiple locations to finalise the order and have it delivered in the most time efficient manner. Your goods may arrive on different days and possibly via different carriers.

Track My Order

If you have provided a correct and current email address, you will receive your tracking information via email once it has been dispatched. If you have not received your tracking information, check your junk folder before contacting us at: enquire@cricketcentre.com.au with your order number in the subject field.

If you have your tracking number; click this link to get an update: https://auspost.com.au/parcels-mail/track.html#/track

We recommend checking tracking after 8pm on the day (next business day for weekends) you receive this email.

Click & Collect

The Greg Chappell Cricket Centre will always attempt to process your order as soon as possible. We ask that you wait to be contacted by GCCC to confirm your order before proceeding to collect instore.

Stock availability in your chosen pickup location may affect processing times or collection times for your order. GCCC will advise you of any delays & notify when your order is ready for collection.

Orders will be held for 30 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled, and a refund processed.

Further Information

If you are unable to find what you are looking, please feel free to contact us enquire@cricketcentre.com.au or call us on 1800 469 928

Greg Chappell Cricket Centre: Our Returns Policy

At the Greg Chappell Cricket Centre, we want you to be completely satisfied with your purchase. We understand that sometimes an item might not be quite right, or you might change your mind. This policy outlines our guidelines for returns, exchanges, and refunds for purchases made online & in-store at the Cricket Centre cricketcentre.com.au.

Before returning any item, please contact our Customer Service team on 1800 469 928 or email enquire@cricketcentre.com.au to discuss your return, this helps us process your return efficiently.

Change of Mind Returns

If you change your mind about an item purchased online or in store, you may return it within 30 days of the original purchase date for an exchange, a store credit, or a refund via your original payment method, provided the following conditions are met:

Proof of Purchase: You must provide your original receipt or proof of purchase.

Original Condition: The item must be unused, unworn, unwashed, and in its original, saleable condition.

Original Packaging: The item must be returned in its original packaging, with all tags attached and accessories included.

*For health reasons, protectors (boxes), and all related undergarments (briefs / trunks / jockstraps / compression shorts / compression longs etc) are not available for return.

No Personalisation: Items that have been custom-made, personalised (e.g., bat knocking-in, toe guard application, custom embroidery), or altered cannot be returned due to change of mind.

Shipping Costs: Original shipping costs are non-refundable. You will be responsible for the cost of returning the item to us.

Restocking Fee: A restocking fee may apply for certain items, which will be advised upon contact with our customer service team.

Unavailable for faulty products (see Warranty Policy).

Faulty or Damaged Items

If an item you purchased online from us is faulty, damaged, or significantly different from the description, we will meet our obligations under the Australian Consumer Law.

Please contact our Customer Service team immediately upon discovering the fault or damage. We may ask for photographs or further details to assess the issue.

Depending on the nature of the fault, you may be entitled to a refund, replacement, repair, or store credit.

Assessment: All returned faulty items will be assessed by our team. This may involve sending the item to the manufacturer for their assessment.

Fair Wear and Tear: This policy does not cover damage caused by misuse, abuse, accident, neglect, or normal wear and tear.

Bat Damage: Cricket bats, particularly, are subject to significant stress during use. While we only stock quality bats, no bat is unbreakable. We assess bat damage based on manufacturing faults versus damage due to general use or misuse (e.g., hitting yorkers, edge shots, hitting with a new ball without knocking in).

How to Return an Online Purchase

To start your return, please fill in our ONLINE RETURNS FORM and one of our Customer Service team members will be in contact!

Processing Your Return

Once your returned item is received and inspected by our team:

For Exchanges: Your new item will be shipped to you (additional shipping charges may apply for the new item, depending on the value and size).

For Store Credit: A store credit will be issued to your online account as a digital gift card within 3-5 business days.

For Refunds (Faulty Items Only): Refunds will be processed back to the original method of payment.

You will receive an email notification once your return has been processed.

Further Assistance

If you have any questions or require further clarification regarding our returns policy, please do not hesitate to contact our friendly Customer Service team:

Phone: 1800 HOWZAT (1800 469 928)

Email: enquire@cricketcentre.com.au

If you wish to download a copy of our Returns Policy, you can do so by clicking this link.

Thank you for shopping with the Greg Chappell Cricket Centre – your trusted partner in cricket!