Warranty Information

GCCC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

Bat Preparation Requirement: You must properly prepare your custom bat before use. This includes Knocking-In and applying Extratec facing & Toe protection. Warranties are unable to be applied if proper preparation of the bat is not undertaken.  

All warranty claims require the bat to be examined by the manufacturer to verify a fault is present. Claims are assessed on a case-by-case basis in accordance with consumer law.  

The Warranty Does Not Cover

Yorker damage to the toe of the bat
Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
GCCC doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly or damage the bats and put pressure on the shoulders causing damage.
Damage resulting by bats being machine prepared (not naturally Played In)
Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
Damage from non-leather or composite balls (including bowling machine balls)
Improper use (including hitting things others than cricket balls – eg stumps)

Returns and Change of Mind

There are no Change of Mind Returns on Gray-Nicolls Custom items. Due to the personalised nature of the product, you must be certain of your specifications before ordering.  

For any profile selections outside the listed options (like scalloping, spine etc.), the master craftsmen use their expert judgement to select what best complements your other selections. This is part of the custom order and not grounds for a return.  

If the bat is deemed to have a manufacturing defect, it is subject to the warranty and returns process described above.