Shipping Cost

Your Postage costs will vary according to the weight and selected method of delivery. The Greg Chappell Cricket Centre works closely with Australia Post to provide the most cost effective and accurate postage prices. If a combination of items goes above the capped weight (22kg Domestic, 20kg International) you will be contacted by our Customer Service team and quoted a price.

For all ground equipment and other marked items, you will be contacted by our Customer Service team for a freight cost. Please see product descriptions for more information.

DOMESTIC POST PRICE GUIDE

DOMESTIC EXPRESS POST PRICE GUIDE

International Order Price and Delivery

Please note: Due to contractual restrictions, we are unable to send Asics products overseas.

Taxes, Duty, Customs: The GCCC takes no responsibility for Taxes, Duty and Customs charges that may be incurred upon arrival of your order at destination country. Please be aware that these additional charges may apply to your order.

Greg Chappell Cricket Centre holds no responsibility for incorrectly provided addresses; please double check you have provided the correct address prior to finalizing your order.

USA Cricketers: Yes, we are shipping to the USA! If you can't see the option for 'Shipping' in your checkout, please email us with the items you wish to order and we can send you a quote for final confirmation and payment.
Please note, your order may be subject to additional import duty costs due to the recent changes in U.S. tariff and import regulations.

PRODUCT WEIGHT GUIDE 

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods. If you would like a more accurate total, please call us on 1800 469 928. Weights are shown for individual items not as a combined total.

Please see the Australia post Express network to find out whether your area is included:

http://auspost.com.au/parcels-mail/delivery-areas.html?ilink=mm-delivery-areas-1

Delivery Times & Order Delays

The Greg Chappell Cricket Centre will process your order within 1 business day of your payment being processed.  However, your order may be delayed for the following reasons:

• Stock availability
• Store Hours/Closures
• Incorrect Address provided
• Postal Delays E.g. Bad weather
• Payment has not been accepted (Check for confirmation email)
• Personal details may need to be confirmed for fraud prevention
• Your order may be coming from different locations and could be under different delivery times.

Standard Post times

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

Express Post times

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

Split Deliveries

The Greg Chappell Cricket Centre will always attempt to deliver your goods from a single location, however, we may need to source goods from multiple locations to finalise the order and have it delivered in the most time efficient manner. Your goods may arrive on different days and possibly via different carriers.

Track My Order

If you have provided a correct and current email address, you will receive your tracking information via email once it has been dispatched. If you have not received your tracking information, check your junk folder before contacting us at: enquire@cricketcentre.com.au with your order number in the subject field.

If you have your tracking number; click this link to get an update: https://auspost.com.au/parcels-mail/track.html#/track

We recommend checking tracking after 8pm on the day (next business day for weekends) you receive this email.

Click & Collect

The Greg Chappell Cricket Centre will always attempt to process your order as soon as possible. We ask that you wait to be contacted by GCCC to confirm your order before proceeding to collect instore.

Stock availability in your chosen pickup location may affect processing times or collection times for your order. GCCC will advise you of any delays & notify when your order is ready for collection.

Orders will be held for 30 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled, and a refund processed.

Further Information

If you are unable to find what you are looking, please feel free to contact us enquire@cricketcentre.com.au or call us on 1800 469 928

Cricket Bat Warranty & Care Guide

At the Greg Chappell Cricket Centre (GCCC), we want you to walk out to the crease with complete confidence! Cricket bats are crafted from willow—a beautiful, natural, and soft timber designed to repeatedly strike a hard leather object. Because of this unique job, natural wear, tear, and superficial surface cracking are completely normal and part of a bat's lifecycle.

All cricket bats purchased from GCCC (in-store or online) come with a 12-month warranty covering manufacturing faults, fully compliant with the Australian Consumer Law (ACL).

The Golden Rule is Bat Preparation

Before your new bat ever faces a hard leather cricket ball, it must be properly prepared. Proper preparation protects the willow and extends the life of your bat.

If this is your first time knocking in a cricket bat, or if you simply need a little refresher, you can check out our DIY Guide here.

Warranty claims will not be approved if the bat has not been adequately prepared.

Knocking-In: Your bat requires a thorough knocking-in process to compress the wood fibres.

Note on Machines: GCCC does not recommend commercial or automated "strapped-in" knocking machines. These often apply incorrect pressure, causing deep bruising to the willow or immediate shoulder damage. We recommend hand-knocking & natural play-in or our specialised hand-guided GCCC Match Ready Services.

Protection: GCCC HIGHLY recommends you apply Extratec facing, edge tape, and toe protection (toe guard or Shoe Goo) to protect the vulnerable areas on your cricket bat.

📄 Bat Warranty - What is Covered vs. What is Not

Every warranty claim is assessed on a case-by-case basis by both GCCC and the manufacturer's expert craftsmen to verify whether a defect is present.

✅ What IS Covered (Manufacturing Faults)

If a problem arises within 12 months from the date of purchase due to a manufacturing defect, it is covered. Examples may include:

A broken or completely dislodged handle.

A major split through the core cleft of the wood under normal playing conditions.

Significant, deep cracking at the shoulder unrelated to impact or misuse.

❌ What IS NOT Covered (Wear, Tear & Misuse)

Because willow is a natural material, the warranty does not cover damage caused by inaccurate play, poor maintenance, or environmental factors, including:

"Yorker" Damage: Severe cracking or splitting at the absolute toe of the bat caused by digging out yorkers or striking the ground.

Insufficient Knocking-In: Surface cracking or splitting resulting from a bat being used in match play before the willow has been fully compressed.

Machine Damage: Fractures or structural failure resulting from aggressive commercial machine knocking.

Improper Maintenance: Damage caused by over-oiling (rotting the wood) or under-oiling (causing the wood to become brittle).

Moisture & Heat Damage: Swelling from use in wet weather, or severe cracking/warping caused by leaving the bat in hot environments (e.g., inside a car boot or in direct sunlight).

Remember: Small, superficial surface cracks on the face and edges are an expected part of using a willow bat. They do not impact performance and can usually be gently sanded out.

🛠️ The Assessment & Remedy Process

If you believe your bat has a manufacturing defect, we are here to help guide you through the process. Please note that most bat claims cannot be remedied instantly, as the bat must be physically examined.

Timeframe: Assessments and structural repairs (such as handle replacements or minor binding) take an average of 10 to 14 working days in conjunction with the manufacturer.

Remedies: Depending on the severity and nature of the fault (under ACL guidelines), the course of action may include a professional repair, a replacement bat, or a refund. If a fault is minor, a structural repair is the industry-standard remedy.

📋 How to Make a Claim

Do not head straight to a store or post your bat back without contacting us first. Let’s get the ball rolling online or over the phone to save you time.

Step 1: Get in Touch

Before sending or bringing your bat to us, contact our Customer Service team to discuss the issue.

📞 Call: 1800 HOWZAT (1800 469 928)

✉️ Email: enquire@cricketcentre.com.au

OR fill in a GCCC Returns Form and our Customer Service team will review and advise of next steps.

Step 2: Provide Proof of Purchase

To process any warranty claim, you must supply a valid proof of purchase. This includes your original register receipt, an online order confirmation email, or a bank statement showing the transaction.
And if you have a GCCC Account, we can easily locate this in your purchase history!

Step 3: Present the Bat

Following instructions from our team, you can either bring the bat into your local GCCC store or securely mail it back to one of our stores for a professional assessment.

Please Note: For custom-built bats (such as the Gray-Nicolls Custom Builder & SCC Custom Bats), please note that change-of-mind returns are not accepted due to the personalised nature of the product. However, they remain fully covered by the 12-month manufacturing warranty outlined above.