WARRANTY INFORMATION

CRICKET BAT WARRANTY & THINGS TO REMEMBER:

• A cricket bat is not going to look new forever & cracks will appear.
• Bats are made of a natural material & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.
• Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect
• Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow etc
• A small amount of cracking is normal & has no impact on the performance of the bat. These can usually be sanded down & have been appearing on bats for centuries
• The lifespan of a bat depends on the amount of use & care taken.
• Added protection such as Extratec & Toe Protection is highly recommended for enhanced longevity
• Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.
• The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will outperform cheaper bats, they may not last as long.

BAT WARRANTY PROCESS:

GCCC needs to see your bat to arrange the correct course of action following a warranty claim. Currently, there is no standard remedy for a claim. Each claim will depend on the circumstances & is taken on a case-to-case basis. A course of action may include a repair, replacement, refund or having the service performed again. GCCC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

THE WARRANTY DOES NOT COVER:

• Yorker damage to the toe of the bat
• Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
• GCCC doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly or damage the bats and put pressure on the shoulders causing damage.
• Damage resulting by bats being machine prepared (not naturally Played In)
• Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
• Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
• Damage from non-leather or composite balls (including bowling machine balls)
• Improper use (including hitting things others than cricket balls – eg stumps)

Cricket Bat Warranty may be voided if the above guidelines are not adhered to. Bats with broken handles, cracks & other minor occurrences within the warranty guidelines will be sent back to the manufacturer for repair. It takes an average of 10-14 working days to assess/repair the occurrence in conjunction with the manufacturer. When making a warranty claim, proof of purchase needs to be supplied to GCCC by the customer (receipt/bank statement).

Please remember that Cricket Bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal & has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in. 

Warranty Return – Other items: